Responsible Gaming
at zxbaji
zxbaji is committed to providing a safe, fair, and enjoyable entertainment experience for all players across Bangladesh. This page explains the tools, policies, and support resources available to help you stay in control of your gaming activity — because your wellbeing always comes first.
Our Commitment
Safe Play is at the Core of zxbaji
Gambling is a form of entertainment. At zxbaji, we design every feature of our platform with that principle in mind. The following tools and commitments are available to every registered player in Bangladesh — free of charge, at any time.
zxbaji enforces a mandatory 18+ age requirement for all account registrations. Identity verification is required before any withdrawal is processed to confirm that every active player is a legal adult.
Set daily, weekly, or monthly deposit limits directly from your account dashboard. Once a limit is in place, it cannot be increased until a mandatory cooling-off period has passed — protecting you from impulsive decisions.
Take a structured break from gambling by activating a time-out of 24 hours, 7 days, or 30 days. During a time-out your account is suspended from play, and no promotional communications will be sent to you.
Request a full self-exclusion from the zxbaji platform for a minimum period of six months or on a permanent basis. Self-exclusion records are retained indefinitely to prevent re-registration attempts.
Enable regular session reminders that display how long you have been playing and how much you have wagered during your current session. These prompts help you stay aware of time and spend in real time.
Our dedicated support team is available around the clock, every day of the year, on Bangladesh Standard Time (UTC+6). Reach us at [email protected] for responsible gaming assistance, account queries, or urgent concerns.
Section 1
Age Restriction Policy (18+)
zxbaji operates exclusively for adults aged 18 and above. This is a non-negotiable requirement that applies to every player, regardless of location within Bangladesh or the device used to access the platform. We do not permit minors to register, deposit funds, or participate in any form of gambling or betting on this site.
Identity Verification at Registration
Every new account on zxbaji is subject to age and identity verification. At the point of registration, players are required to confirm that they are aged 18 or above. Before any withdrawal request is approved, zxbaji carries out a full KYC (Know Your Customer) check, which requires the submission of a valid government-issued photo ID — such as a Bangladesh National ID card, passport, or driving licence — confirming the account holder's date of birth.
Protecting Minors
If you share a device with family members, including children or teenagers, we strongly recommend using device-level parental controls and browser-based content filtering software to prevent underage individuals from accessing gambling websites. Do not share your zxbaji account credentials with anyone under the age of 18.
If zxbaji has reason to believe that a registered account is being operated by or on behalf of a minor, that account will be suspended immediately pending investigation. Any funds deposited by a minor will be returned and the account permanently closed in accordance with our Terms and Conditions.
Section 2
Recognising Problem Gambling
For the vast majority of players, gambling is a recreational activity that remains enjoyable and within budget. However, for a small number of individuals, gambling can develop into a harmful pattern of behaviour. Recognising the early warning signs is the first and most important step toward getting help.
The following warning signs may indicate that gambling has become a problem. Identifying with three or more of these indicators suggests that professional support may be beneficial.
Section 3
Responsible Gaming Tools
zxbaji provides a comprehensive suite of responsible gaming tools that are accessible directly from your account dashboard. These tools are designed to give you practical, effective control over your gambling activity without requiring you to contact support first — although our team is always available if you need assistance activating any feature.
Deposit Limits
Set a maximum deposit amount per day, per week, or per calendar month. This prevents you from funding your account beyond a predetermined budget. Deposit limit reductions take effect immediately. Increases require a 7-day cooling-off period before they become active, ensuring impulsive decisions cannot instantly undo your limits.
Loss Limits
Define the maximum amount you are willing to lose within a specified time window. Once your loss limit is reached, your account will be automatically restricted from further wagering for the remainder of that period. This is one of the most effective tools for preventing spend from escalating beyond your comfort zone.
Session Time Limits
Set a maximum session duration after which you will be automatically logged out of your account. You can configure session limits of 30 minutes, 1 hour, 2 hours, or a custom duration. A reminder notification will be displayed 5 minutes before your session limit is reached so you can make an informed choice about whether to continue.
Reality Check Notifications
Enable pop-up notifications at regular intervals — every 30, 60, or 90 minutes — that display your current session duration, the amount wagered, and your net position. These prompts are designed to interrupt automatic play patterns and bring your attention back to the time and money you have invested during the session.
Promotional Communication Opt-Out
At any time, you can opt out of receiving bonus offers, promotional emails, and seasonal campaign notifications (such as Eid promotions or BPL season offers). Opt-out is immediate and permanent until you choose to re-subscribe. To opt out, update your notification preferences in your account settings or contact [email protected].
Section 4
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on zxbaji. It is intended for players who feel that their gambling has become or is at risk of becoming harmful, and who want to prevent themselves from accessing the platform for an extended period. Self-exclusion is free, confidential, and available to any registered player at any time.
Available Self-Exclusion Periods
- 6 Months: A structured break covering approximately one full cricket season, giving you time to reset your relationship with gambling.
- 12 Months: A full calendar year of exclusion, suitable for players who need a longer period of distance from the platform.
- 3 Years: An extended exclusion period for players dealing with persistent gambling-related difficulties.
- Permanent: A lifetime exclusion from the zxbaji platform. This option is irrevocable and the account will never be reopened under any circumstances.
What Happens During Self-Exclusion
Once a self-exclusion request has been confirmed, the following actions are taken immediately by zxbaji:
- Your account is suspended and all login access is removed.
- All pending bonus offers are cancelled and removed from your account.
- All promotional emails, SMS notifications, and push alerts are permanently stopped.
- Your self-exclusion record is flagged internally to prevent re-registration using the same personal details.
- Any remaining account balance is processed for withdrawal to your registered bKash, Nagad, or bank account within 5 business days.
How to Request Self-Exclusion
To initiate self-exclusion, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Your request will be acknowledged within 2 hours and actioned within 24 hours, on Bangladesh Standard Time (UTC+6). You may also initiate self-exclusion directly through the Responsible Gaming section of your account dashboard.
Returning After Self-Exclusion
For fixed-period self-exclusions (6 months, 12 months, 3 years), re-activation of your account is not automatic. You must submit a written request to [email protected] at least 7 days after the exclusion period has expired. A mandatory 7-day reflection period applies before re-activation is confirmed — this cooling-off requirement is in place to protect your wellbeing.
Section 5
Deposit and Spending Limits
Managing how much money you put into your zxbaji account is one of the most direct ways to keep gambling within a healthy budget. zxbaji's deposit and spending limit tools allow you to pre-commit to a maximum spend before you even begin playing, removing the temptation to exceed your personal budget in the heat of the moment.
How Deposit Limits Work
You can set a deposit limit for any of the following time windows:
- Daily Limit: The maximum total amount you can deposit into your zxbaji account within any single calendar day (midnight to midnight, Bangladesh Standard Time).
- Weekly Limit: The maximum total you can deposit across any rolling 7-day period.
- Monthly Limit: The maximum total you can deposit across any calendar month.
Deposit limits apply across all payment methods simultaneously — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer. You cannot circumvent a deposit limit by switching payment methods.
Adjusting Your Limits
Reducing your deposit limit takes effect immediately. If you wish to increase a previously set limit, a mandatory 7-day waiting period applies from the time you submit the increase request. This delay is intentional — it gives you time to reconsider the decision and ensures that limits serve their protective purpose. During the waiting period, the lower limit remains in force.
Recommended Starting Budgets
As a general guide, responsible gaming organisations recommend allocating no more than 1–2% of your monthly disposable income to gambling entertainment. For a player in Dhaka with a monthly entertainment budget of ৳10,000, this would suggest a deposit limit of ৳100–৳200 per month — enough to enjoy the platform without it becoming a financial burden.
Section 6
Time-Out and Cool-Off Features
A time-out is a short-term account suspension designed for players who want to take a planned break from gambling without committing to a full self-exclusion. Time-outs are ideal when you feel you need a pause — perhaps after a losing run, during a particularly busy period at work, or simply as part of a regular healthy break routine.
Available Time-Out Durations
- 24 Hours: A single-day pause. Ideal if you feel an impulse to chase a loss and want to remove access temporarily.
- 7 Days: A one-week break. Useful for resetting after an extended session or a period of heavier-than-usual play.
- 30 Days: A month-long cool-off. Recommended if you have noticed your play escalating and want meaningful distance without full self-exclusion.
- Custom Duration: Contact [email protected] to request a custom time-out period of any length between 1 day and 6 months.
What a Time-Out Covers
During an active time-out, your zxbaji account is fully suspended from gaming activity. You will not be able to log in, place bets, spin slots, or access live casino tables. All promotional communications — including bonus offers, BPL betting alerts, and seasonal promotions — are paused for the duration of the time-out. You retain access to the withdrawal function so that you can request a payout of any existing balance during your break.
Ending a Time-Out
Time-outs of 24 hours or 7 days expire automatically at the end of the selected period. For 30-day time-outs and custom durations, account access is restored automatically when the period ends — but we encourage you to contact support before resuming play if you had concerns that prompted the time-out in the first place. Our team is available to discuss your situation confidentially.
Section 7
Self-Assessment Questionnaire
The following questions are adapted from internationally recognised responsible gambling assessment frameworks. Read each question carefully and reflect honestly on your experiences over the past 12 months. This is not a diagnostic tool — it is intended to prompt self-reflection and help you decide whether to use any of the responsible gaming features available on zxbaji.
Reflect on the Past 12 Months
If you answer "Yes" to three or more of the following questions, we strongly encourage you to contact our support team or activate one of the responsible gaming tools described on this page.
Section 8
Support and Help Resources
If you are concerned about your gambling — or about the gambling behaviour of someone close to you — the following support options are available. You do not need to be in crisis to reach out. Early conversations are always the most effective.
Contact zxbaji Responsible Gaming Support
Our dedicated responsible gaming team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6). All communications are handled with complete confidentiality. We will never share details of your responsible gaming requests with third parties.
Email Support
Send us a message at any time and we will respond within 72 hours. For urgent responsible gaming requests — such as activating self-exclusion or an emergency time-out — we prioritise these enquiries and aim to respond within 2 hours.
Live Chat
The zxbaji live chat feature is accessible from your account dashboard when you are logged in. Our agents can activate deposit limits, time-outs, and self-exclusion requests directly during a chat session — no email required.
Available 24/7 · Bangladesh Standard Time (UTC+6)
General Responsible Gambling Guidance
Beyond zxbaji's own tools and support team, responsible gambling organisations worldwide provide free, confidential guidance for individuals and families affected by problem gambling. If you are based in Bangladesh, we encourage you to speak with a trusted healthcare professional, counsellor, or community support worker in your area. Organisations such as mental health clinics affiliated with the Directorate General of Health Services (DGHS) in Dhaka offer confidential support for behavioural health concerns.
Advice for Friends and Family
If someone close to you — a spouse, parent, sibling, or friend in Chittagong, Sylhet, Rajshahi, or elsewhere in Bangladesh — appears to be struggling with gambling, the most helpful thing you can do is approach the conversation with patience and without judgment. Avoid confrontation, focus on specific behaviours you have observed, and encourage the person to seek help. You can also contact zxbaji directly at [email protected] if you believe a registered account holder needs intervention — we will handle the matter with sensitivity and discretion.
Gambling Is Entertainment — Keep It That Way
The golden rule of responsible gaming is straightforward: only gamble with money you can afford to lose, only for as long as is genuinely enjoyable, and never as a strategy to solve financial problems. Cricket betting, slots, and live casino games on zxbaji are designed to be engaging and exciting — and they work best when played within clear, pre-set boundaries. Use the tools on this page to define those boundaries and protect the experience for yourself.
Play Smart, Play Safe with zxbaji
Explore Bangladesh's most trusted betting platform — from BPL cricket markets to certified slots and live casino games — with the full confidence that your wellbeing is protected every step of the way. 18+ only. Please gamble responsibly.